Posted: Aug 24, 2021
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Member Service Consultant

Credit Union West - Prescott, AZ
Full-time
Salary: Hourly
Application Deadline: N/A
Finance & Insurance

Credit Union West has been named one of azcentral.com’s “Top Companies to Work For in Arizona” for the 8th consecutive year (2013 - 2020)!

Our Free Benefits Package includes: Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability Insurance, 401K with Company Match, H.S.A. with Company Match, Tuition Reimbursement, Paid Time Off, Paid Sick Time, Paid Holidays, Company Wellness Center, Gym Reimbursement, and Annual Incentive Plan.

 

POSITION PURPOSE

Enhances the quality of life for our members by meeting or exceeding their service expectations. Provides high-quality service, defined as ensuring prompt and accurate transactions, while utilizing a needs-based referral and selling approach that builds member relationships, trust, and loyalty, delivered in a professional, member-centric environment. Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail. Balances each day's transactions and assigned cash and negotiables. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with questions and problems, providing a complete service experience. Answers members’ questions regarding Credit Union services and performs a variety of account maintenance duties. Actively cross-sells Credit Union services and participates in needs-based sales environment. Performs specific assigned tasks, and assists other Member Service Consultants with duties as required.

This position works at the Prescott Branch and Prescott Valley Branch.

QUALIFICATIONS

EDUCATION/CERTIFICATION: 

High school graduate or equivalent.

REQUIRED KNOWLEDGE: 

Thorough knowledge of Credit Union products, services, and policies.  

Understanding of Teller/Member Service Representative functions.  

Member Service driven.

EXPERIENCE REQUIRED: 

One year to three years of similar or related experience in the banking and/or financial industry is preferred. 

SKILLS/ABILITIES: 

Strong interpersonal and communication skills. 

Well organized.  

Able to operate related computer applications and basic business equipment. 

Good team player abilities.

Notary & NMLS preferred. Certificate required upon hire.