Posted: Aug 19, 2021

Guest Services Representative

Findlay Toyota Center - Prescott Valley, AZ
Salary: Hourly
Application Deadline: N/A

Position:  Guest Service Representative
Department:  Guest Services
Full or Part Time:  Part-Time
Reports to:  Guest Services Manager
Starting Compensation:  $12.15

Position Summary:

This position is responsible for acting as Ushers, Ticket Takers, and general Customer Service for events and day-to-day operations.   

Essential Duties and Responsibilities:

  • When assigned as a Ticket Taker, responsible for collecting admission tickets and passes from patrons. 
  • When assigned as an Usher, responsible for checking tickets, making sure guests are in the proper section, seat or suite; assisting patrons to find their seats and to answer questions.  Ushers also may help resolve questions regarding proper seating or patron behavior.
  • Assist all other departments whenever possible. We want team players!
  • Other duties as assigned.

Job Requirements and Qualifications:

  • Ability to work effectively with the public and co-workers.
  • Must be able to work long, flexible hours including evenings, weekends, and holidays.
  • Must be able to stand for a long period of time.
  • Must be a self-starter and possess good verbal and written communication skills.
  • Ability to lift or carry up to 25 pounds or push Guests in a wheelchair.
  • Ability and willingness to handle tough, high-pressure situations while remaining calm and professional.
  • Must have a valid Driver’s license. 

Skills Desired:

  • First AID experience is preferred but not required.
  • Box office experience is preferred but not required.
  • Fluency in a second language is preferred but not required.