Posted: Oct 6, 2021

Front Office Manager

Beltone Hearing - Prescott, AZ
Full-time
Salary: $35,000.00 - $45,000.00 Annually
Application Deadline: Aug 31, 2021
Health Services

Beltone Hearing Care

Front Office Manager -- Full-Time

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment, and we offer opportunities for advancement.  The Front Office Manager/Patient Care Coordinator will be the face of the practice and will create an extraordinary patient experience.  Total annual compensation range of $35k-$45k (base pay plus bonuses based on task completion; PTO; medical, dental, and vision insurance). We offer opportunities for professional growth.  

Responsibilities       

  • Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
  • Successfully utilize the scheduling system to maximize test opportunities for the office.
  • Actively call current, past and potential patients through identified sources.  Track and report appointment results.
  • Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
  • Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
  • Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).   
  • Verify patient eligibility, submit insurance claims.  Manage process until claim is funded.
  • Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
  • Maintain a clean and welcoming office and work environment.

Qualifications

  • High School diploma or equivalent is required.
  • 2 years’ office experience is preferred.
  • 2 years’ sales and customer service experience preferred.
  • Must be proficient in MS Office.

Competencies          

  • Customer Service Focused.
  • Team Player with an enthusiastic and positive attitude.
  • Must be self-motivated, well organized.
  • Decision-making and judgement.

Applicable experience includes candidates with employment history of:  Medical Receptionist, Receptionist in healthcare office, Front Desk Reception 

Innovative hearing technology plus superior patient care are what make us a great place to grow professionally.  Join us as we hire those who can see the unlimited possibilities.